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Team Leader

Employer WHSmith
Sector Commercial
Contract Full Time
Hours 39 Hours Per Week
Wages £17,339 - £18,730
Employer Job Reference
Closing Date 08 Nov 2019

Job Description


We are currently recruiting for a Team Leader to join our highly successful senior Management team here at Stansted Airport.

Over the past four years Stansted Airport has overseen unprecedented financial growth as the airport continues to expand with airlines such as Emirates, British Airways and Thomas Cook all deciding to implement bases here. As a result we now have over 20 million passengers per year choosing to use Stansted Airport to fly.

WH Smith forms an integral part of the retail offer with eight separate units within the airport which cumulatively take in excess of thirty five million pounds per year.

With over a hundred members of staff to co-ordinate, every member of the management team fromTeam Leader right up to the General Manager oversees significant accountability to ensure that we are not only ready to trade but that we satisfy our financial obligations and those of our business partners, Manchester Airport Group.

The successful candidate will have prior experience as a proven retailer with managerial experience preferred. They will share and be able to discuss readily the key WH Smith values of effective communication, planning and organising, interpersonal skills and of course an ability to successfully manage a team of people and improve individual performance.

Whilst the Team Leader role will generally be designated to one unit specifically there will indeed be opportunities to work the Shop Floor Manager function meaning accountability for all eight units concurrently.

If you’re looking for a career in Retail Management, WH Smith Stansted is the place to be. We are proud to boast the best developmental conversion rate in the company so the opportunity for you to progress through the ranks and realise your potential is there for the taking.

The salary is placed at up to £22,000 p/a, depending on experience. 

Job Description

What you’ll do:
With busy flights landing and taking off day and night, will your team and store be consistently ready to provide an efficient, friendly service? That’s just one of the challenges you need to think about as airports are some of our most demanding retail locations. As a Team Leader, you need to get your store running like clockwork by inspiring your people to go the extra mile. That means well-stocked shelves at all times, approachable staff on-hand and a clean, tidy store. You’ll be a role model for the team, showing junior team members how it’s done. We’ll give you the autonomy to get plans into action. So, if you’ve got talent and determination, your journey’s just beginning. We’ll give you the scope and support to keep your career moving.  

What’s in it for you 
Taking on lots of responsibility, we’ll trust you to get things done and to use your initiative. If you’ve got a good idea, come out and tell us. We welcome fresh thinking – it could earn you new opportunities. Our airport stores are very fast-paced and you never know who you might get to impress – from visiting WHSmith Board members to travelling celebrities. Along with an open, idea-friendly culture, we offer first-class training with our Retail Academy – getting you to where you want to go. Want more? You’ll also be rewarded you with some fantastic flexible benefits, including a discount in your store and up to 50% in our High Street stores, plus access to a range of discounts with other retailers. As well as flexible working, childcare vouchers, a pension and much more! 

Who we’re looking for
For this kind of role, you’ll need retail experience – not just interacting with customers, but leading and managing a team too! Ideally, you’ve worked in a business that’s just as fast-moving as ours. With this background, you’ll know how to give great customer service, even under pressure. Your enthusiasm will be inspirational for your team and clear to all our customers. You’ll take pride in sharing your knowledge and seeing staff excel. Ready to step up when needed, you’ll be determined, good with people and driven to meet targets. 

About us
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But you may be surprised to learn we’ve been around since 1792 and have over 14,000 employees across the globe. We’re continually growing by putting our customers at the heart of all we do and we grow our people too. At WHSmith there are No Limits to where your career can go!