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Customer Services

Employer On Air Dining
Sector Hospitality
Contract Full Time
Hours Full Time
Wages £22,000.00 to £24,000.00 /year
Employer Job Reference
Closing Date 31 Aug 2019

Job Description

Are you looking for the next step in your culinary career as Customer Services? Do you want to work in a world leading company and be part of the elite dining revolution?

Founded in 2014 by Daniel Hulme, a former chef in some of London’s most critically acclaimed Michelin starred restaurants, On Air Dining is the world’s leading inflight dining experience. Over the past decade, we have continued to go from strength to strength and have consistently been a market leader in creating innovative meals for private and business jets, making the impossible possible.

On Air Dining believe that the quality of food should not be compromised by high altitude. Thus, we have developed an exquisite menu with the finest ingredients and state-of-the-art cooking methods. Our Farm-to-Flight concept is industry leading and the world’s first of its kind, supporting local farms and small businesses.

We are currently searching for a reliable, hardworking Customer Service Team Member to join our bespoke Stansted facility. Our ideal candidate will have 3 years’+ experience, within the hospitality industry. The successful person will use their skills to communicate with Flight Attendants and Chefs to ensure our process of catering for Private aircraft is flawless.

Be part of the revolution by joining our incredible team of experienced chefs:

  • Work in a fast-paced business for private and business jets
  • Taking orders from customers via telephone and email
  • Processing orders through liaison with our chefs and coordinating delivery with our logistics team
  • Providing help and advice to customers, in regards to order queries
  • Keeping accurate records of discussions or correspondence with customers; this includes follow up phone calls after every order, recording all feedback and maintaining client preference records within the Aerochef system
  • Manage and handle invoicing to ensure collections of funds is undertaken in a timely manner by the team.
  • Maintain excellent customer service at all times
  • Work with highly experienced culinary chefs from fine dining restaurants
  • Covering 24/7 shift rota

On Air Dining is a fast-paced working environment. Successful candidates can expect the following benefits:

  • Meals on duty
  • Free parking on site
  • 28 days’ holiday per year
  • Dental plan and corporate staff discounts