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CCR Controller

Employer MAG (Manchester Airports Group)
Sector Commercial
Contract Full Time
Hours This is a permanent role on a 4 on 4 off basis - 0600 – 1800 (2 days) / 1800 – 0600 (2 nights)
Wages Salary £10.93 per hour rising to £12.10 after successfully completing the probationary period.
Employer Job Reference
Closing Date 16 Jun 2019

Job Description

MAG is the country’s largest airport group. We own and operate Manchester, Stansted and East Midlands Airports. However, our airports are so much more than the place where your holiday starts! Contributing more than £3b to the UK economy, our airports are 24/7 self-contained towns, with 6 million square feet of office space, high street shops, cafes, restaurants, parking, event locations and hotels (to name just some of our services) these are all accessed by great transport links and supported by our team of 5000+ MAG Colleagues.

To be successful in this role you will need excellent communication skills as you will be speaking not only with our passengers, but also with other departments within the operation. You will possess excellent computer, clerical and organisational skills with the ability to multi-task. Duties will vary day to day in this busy role and you will be responsible in ensuring our customers have a smooth journey through our car parks.

Duties will include:

  • Monitor the operation of automatic entry and exit barriers and fee-collection equipment, report minor faults on machines and barriers.
  • Constant monitoring of CCTV for congestion of the road network, and car parking offenders.
  • Responsible for the administration of documents/forms in order to ensure the smooth running of the Car Parks operation.
  • Assist members of the public generally by ensuring proper access to all car parks and helping with any enquiries or problems.
  • Notify the relevant parties of more serious malfunctions/breakdowns in order to ensure customer needs are met and follow agreed procedures.
  • Operating remote entry and exit systems, and communication with customers via the intercom system.
  • Act as a single point of contact for all internal / external customers where assistance is required at a barrier system or pay station; taking appropriate action with overstay fees, incorrect car park fees, requests for general help and directions, directing customers to alternative car parks to ensure we meet their specific needs.
  • Hold difficult conversations with public regarding payment of car parking fees, making revenue decisions.
  • Provide feedback to internal and external customers regarding parking violations and enforce rules and regulations of parking.​​​​​​

Position Requirements

  • Previous customer service experience
  • Excellent verbal and numerical skills
  • Organisational skills
  • Ability to multi-task
  • IT Literate
  • Experience of working under pressure in a fast-paced environment
  • Problem solving skills
  • Previous experience of working in a control room/contact centre environment would be beneficial
  • Knowledge of car parking systems and procedures desirable

This is a permanent role on a 4 on 4 off basis - 0600 – 1800 (2 days) / 1800 – 0600 (2 nights)

Salary £10.93 per hour rising to £12.10 after successfully completing the probationary period.  Please note - this will be paid and shown on payslips as an annual salary. 

Advert will close once sufficient applications have been received.

For current MAG employees applying for this role, applications will only be accepted through Colleague Self Service (CSS) - please follow this link: www.manchesterairport.co.uk/sf

MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work.  At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform us of any reasonable adjustments you might need to enable this to happen.