Back to results

Passenger Services Team Operative (Lima's)

Employer MAG (Manchester Airports Group)
Sector Aviation
Contract Full Time
Hours 40 hours per week - 4 on 4 off basis (12 hour shifts - mix of days & nights)
Wages £22,378.68 plus 17.5% shift allowance
Employer Job Reference
Closing Date 31 May 2019

Job Description

  • Passenger Service Team Operative - Stansted 
  • Permanent Full time 
  • Shifts - 12 hours mixture of days & nights


We are looking for new team members to join our Passenger Services Team.

With over 23 miles of airport road network used by the majority of airport passengers, staff and businesses, our Passenger Service Team Operatives are responsible for ensuring this area has free flowing traffic at all times, conducting regular patrols of the landside facilities and carrying out traffic management when required. 

We are looking for someone who is self-motivated, versatile and has excellent customer service skills. This will be a varied role in a fast-paced environment and due to the nature of the role it is important that you are a team player, confident in dealing with ever changing demands and have strong decision-making skills.

Duties will include:

  • Responsibility for the management of trolley movements
  • Regular patrols of landside facilities & the road network
  • Traffic management during road traffic incidents / security barrier failures
  • Management during operational incidents and contingencies including Forecourt car park coach diversion
  • Operational response for the evacuation of the Coach Station and Car Rental Village in conjunction with coach operators, Car Parks Team and Car Rental operators
  • 24/7 liaison with our Car Parks Team and surface access providers to ensure the operation runs smoothly
  • To monitor & report on any litter issues on the roads, car parks & forecourt liaising with the cleaning contractors as appropriate.
  • Maintain effective communication with teams across the operation to ensure business continuity


Skills Required:

  • Must of hold a full UK driving licence
  • Effective communication
  • Attention to detail
  • Knowledge of Airport processes and procedures
  • Ability to multi-task between several priorities at any one time


40 hours per week - 4 on 4 off basis (12 hour shifts - mix of days & nights)

Salary - £22,378.68 plus 17.5% shift allowance

MAG is the country’s largest airport group. We own Manchester, Stansted and East Midlands Airports. However, our airports are so much more than the place where your holiday starts! Contributing more than £3b to the UK economy, our airports are 24/7 self-contained towns, with 6 million square feet of office space, high street shops, cafes, restaurants, parking, event locations and hotels (to name just some of our services) these are all accessed by great transport links and supported by our team of 6000+ MAG Colleagues.


MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work.  At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform us of any reasonable adjustments you might need to enable this to happen