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Hospitality & Operations Team Member

Employer On Air Dining
Sector Aviation
Contract Full Time
Hours Full-time
Wages £24,000.00 /year
Employer Job Reference
Closing Date 28 Feb 2019

Job Description

JOB DESCRIPTION – Hospitality & Operations Co-ordinator

LOCATION: Stansted, Diamond Hangar.

Want to be part of our award winning Inflight Dining experience?

Here at On Air Dining, we continue to lead the field and need to expand our team. As a Hospitatlity & Operations Co-ordinator, you'll use your people skills to communicate with Flight Attendants and Chefs to ensure our process of catering for Private aircraft is flawless.

You'll source items from London and beyond, instructing our logistics team to pick up anything from Caviar to French Patisserie, Balik Salmon to the slightly more weird and wonderful, no request is too big for us.

No two days are the same, and we're looking for passionate, fun and hard-working people to continue the success of this growing business.

Working as a shift team, reporting to the Inflight Duty Manger, the role of the Hospitality & Operations Co-ordinator is to take full responsibility for all aspects of taking, processing and on occasion delivering our products and services to our customers. Using the resources and team available to you, you will work to ensure that the orders placed by our customers are fulfilled to the specification that has been requested.

Job Accountabilities

General responsibilities and accountabilities include, but not limited to:

  • Taking orders from customers via email and phone, processing through liaison with kitchen staff and coordinating the delivery of food and concierge to the specific requirements stated by our customers
  • Communicating courteously with customers by telephone, email and occasionally face to face
  • Providing help and advice to customers in regards to order queries
  • Apply departmental upsell process to ensure every order profit opportunity has been realized
  • Keeping accurate records of discussions or correspondence with customers; this includes follow up phone calls after every order, recording all feedback and maintaining client preference records within the Aerochef system
  • Manage and handle invoicing to ensure collections of funds is undertaken in a timely manner by the team.
  • Assist the Inflight Manager with Customer Service tasks as and when required

Job Knowledge, Skills & Experience

  • Strong written and verbal communication skills
  • Structured approach to work, being able to work independently for periods of time.
  • Highly organised and high levels of attention to detail
  • Ability to work under pressure, organisational commitment, willingness to learn
  • Strong interpersonal skills
  • Ability to multi task
  • A real determination to get things done
  • Computer literate with excellent Word / Excel skills
  • Adaptable to change
  • Team player

Please note this role is shift work and requires shifts every other weekend. Full training will be given to be part of a successful and engaging team.


Early shifts of 0600 - 1800 and late shifts 1200 - 0000. Every other weekend off, 7 out of 14 days worked.

There are many benefits including free staff lunch, paid breaks, birthday off if scheduled, great team environment. Free parking on site. Easy access from M11 and A120.

You do need a drivers licence as on occasion you will be required to go on deliveries.

We look forward to hearing from you.

Job Type: Full-time

Salary: £24,000.00 /year