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Security Duty Manager

Employer MAG (Manchester Airports Group)
Sector Aviation
Contract Full Time
Hours 12 month Fixed Term Contract (FTC)
Wages Competitive salary (based on experience) and 17.5% shift allowance
Employer Job Reference
Closing Date 28 Feb 2019

Job Description

  • Security Duty Manager (SDM), shift-based position
  • 12 month Fixed Term Contract (FTC)
  • Competitive salary (based on experience) and 17.5% shift allowance

Reporting to the Security Manager (and alongside other SDM’s), this role will lead the on-shift operational security team and be accountable for delivering the security operation, ensuring a customer focussed, effective, efficient and compliant service. The successful candidate will lead the security team to deliver their full potential by engagement and visible management. The role will have circa 40 direct line reports and be responsible for up to 200 colleagues during each shift.

The Company

MAG is the country’s largest airport group. We own Manchester, Stansted and East Midlands Airports. However, our airports are so much more than the place where your holiday starts! Behind the scenes thousands of MAG employees work tirelessly 24hrs a day 7 days a week across numerous operational departments to ensure that our customers experience a seamless, enjoyable and safe travel experience. 

The Role

  • Provide leadership, direction and line management to Team Leaders and Security Officers including performance management, recruitment and development
  • Drive performance through effective implementation of policies and procedures in line with compliance, attendance and HR processes
  • Actively liaise with all stakeholders and Business Partners to plan, do and review all aspects of service delivery, promoting a continuous improvement culture
  • Take a holistic approach to the operation and drive the ‘one team Stansted’ ethos
  • Responsible for the implementation of all aspects of contingency and emergency response plans
  • Review operational performance to establish performance trends to inform resource and flow planning
  • Accountable for daily and monthly delivery against key performance indicators to deliver business strategy
  • Create and maintain a safe working environment including asset ownership
  • Provide in the moment customer liaison and act as the initial point of contact for customer complaints
  • Translate the vision and strategy to staff

 

You

 

For this role, the successful candidate will be experienced in managing an operational team, creating people and performance focused strategies and have strong, professional communication skills. You must be able to demonstrate personal resilience whilst working in a high-pressured operation and be self-motivated, driven and dynamic in performance. A passion for customer service and the ability to interpret data is required and although not essential, experience in policies, procedures and the aviation environment are advantageous.        

 

What we offer

 

This position offers a competitive salary, plus 17.5% shift allowances. London Stansted employees benefit from complimentary staff parking or up to 80% public transport discount for those commuting to work by bus or train. London Stansted Airport is a large employer in the East of England and we can offer unparalleled career and development opportunities. We look forward to receiving your application. 

 

 

MAG is the country’s largest airport group. We own Manchester, Stansted and East Midlands Airports. However, our airports are so much more than the place where your holiday starts! They are 24/7 self-contained towns, with the wider property portfolio spanning 6m square feet of office space, high street shops, cafes, restaurants, event locations and corporate hospitality (to name just some of our services) these are all accessed by great transport links and monitored by 24hr security.

MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work.  At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform us of any reasonable adjustments you might need to enable this to happen.