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Car Park Manager

Employer MAG (Manchester Airports Group)
Sector Aviation
Contract 0
Hours Full Time
Wages Competitive salary, plus bonus and benefits package
Employer Job Reference
Closing Date 28 Feb 2019

Job Description

MAG is a leading UK airport group and owns and operates three UK airports - Manchester, London Stansted and East Midlands and employs over 6000 people. The Group sees over 58 million passengers flying through its airports every year.  MAG also has a substantial property business, with over £640 million of investment property assets across its airports, and has a 50% investment in the £1 billion, 5 million sq ft Airport City development at Manchester Airport. Its MAG USA business works with airports to develop and operate terminal and retail solutions, passenger lounges and car parking facilities.

 

Stansted’s Car Parks operation is in an exciting phase of growth, with over 800,000 movements a year. The team are seeking an enthused individual who can develop a team whilst ensuring the operation is safe, efficient and continually improving to provide our customers with a great experience.

 

The Role

 

The Car Park Manager will be responsible for ensuring that all aspects of the car parking operation (Including road networks and Meet & Greet Car Parks) are carried out safely, efficiently and in a way which proactively improves performance and the customer experience.

 

The Car Park Manager will develop, mentor, lead and support a team of First Line Managers and Car Park Colleagues to drive engagement and share best practice.

 

Within this role, a continuous improvement mindset is key to achieve strategic growth and enhance the customer experience. You will work on value add projects and encourage innovation from your team, creating a can-do culture. As a leader, you will deliver operational performance, challenge decision making to maximise delivery and ensure your team are fully equipped to deliver. 

 

Other duties include –

 

  • Working closely with the Car Park Operations Manager to deliver fiscal targets, NPS, SOP’s & Audits, Logistics and Strategic projects that add value and deliver services best in class.   
  • Monitor car parks performance on a monthly basis, utilising the First Line Manager population and appropriate systems to analyse throughputs and demands, to aid planning and resource utilisation, taking corrective action where necessary to ensure key performance measures are met by working with the Resource team and Operational Demand and Forecasting Manager
  • Promote a culture of continuous improvement and encourage innovation to improve operational efficiency and the customer experience. Translate colleague feedback and ideas into practical solutions which can be adopted by the operation and share best practices.
  • Review, audit and update standard operating procedures to maximise operational efficiency. Ensure these changes are well communicated and thoroughly understood and complied with by the end users, resulting in the business being recognised as a “ best in class “ car park product
  • Manage all operational Health & Safety requirements (including risk assessments) and develop a safety focussed culture within the operational delivery teams.
  • Robustly manage security to a high standard in line with Company Policy and Procedures. 
  • Responsible for ensuring the effective managements of all ER issues (investigation, capability, and disciplinary) and ensure effective controls are in place to manage sickness absence and employee performance. Promote the MAG values in the fair and consistent treatment of colleagues.
  • Responsible for ensuring regular communications are delivered to all colleagues in a timely and engaging manner ensuring accessibility and consistency. Support with engagement action plans and work towards achieving the departmental target.

 

You

 

  • Experience of effectively managing Managers at Supervisory or First Line Management level. 
  • Experience of effectively managing and deploying staff to achieve business goals.
  • Able to demonstrate experience of building effective, lasting professional relationships with customers and colleagues.
  • Able to give clear, constructive feedback; develop two-way communications and deliver difficult messages in a sensitive and a tactful way both to individuals and teams.
  • Able to respond positively and take responsibility for key projects and delivering major change
  • Able to analyse and interpret data to inform decision making and effective deployment of staff to achieve KPI's
  • IT Literate
  • Excellent leadership skills
  • IOSH Certificated

 

This position offers a competitive salary, plus a bonus scheme and generous benefits package. As this is a shift role, you will receive a 17.5% shift allowance alongside 24 days’ holidays (plus bank holidays).

 

Equal Opportunities

 

MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business.  We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work.  At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.

 

Reasonable Adjustments

 

As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform us of any reasonable adjustments you might need to enable this to happen.