Customer Service is at the forefront of everything we do. We are the UK’s largest Airport Operator and we currently serve 60 million passengers a year across our three UK Airports. We need the very best people who are committed to giving our customers a first class experience.
Do you fancy being part of our award winning team? Are you proactive and able to go that extra mile to resolve customer issues, before they become problems? Are you friendly and empathetic with the ability to adapt to an ever-changing environment?
We are seeking customer service professionals who know all about delivering great service. If this sounds like you, a place in one of our Airport Customer Services teams could be waiting for you.
Are you a people person with a passion for delivering first class service? Do you have a flexible approach to working hours? Do you seek to fly high in a critical yet rewarding role at the airport?
We found the right package for you! Taking on one of the most vital roles in the airport, you will ensure that all passengers have a safe and enjoyable journey.
Join the Security Team with the biggest Airport Operator in the UK and enjoy a wealth of benefits and development opportunities.
What will I be doing as a Terminal Security Officer?
In this exciting role you will get involved in;
✈ Conducting hand searches of cabin luggage and passengers as required
✈ Operating high-tech security equipment such as X-Ray machines and body scanners
✈ Patrolling our Terminals
✈ Checking of staff ID cards and passenger boarding cards before entering the security area
What contract is available?
We are currently offering permanent annualised hours contracts. Our annualised hours ‘super-flex’ contracts are based on a guaranteed minimum of 1040 hours a year, which equates to 20 hours a week, paid monthly in arrears. Due to current passenger volumes, colleagues on super-flex contracts are typically working 30 hours a week, with quieter periods expected in January and February. Colleagues on these contracts may be required to work additional hours, especially during peak periods – Easter, Summer and Christmas. Flexibility is therefore essential, as both hours and shift patterns can change at a week’s notice.
In recognition of this flexibility, super-flex contracts attract a shift premium of 27.5% paid on the 1040 guaranteed hours worked each year. Our rate of pay is:
£10.45 rising to £11.57 (after probation), plus shift allowance of (27.5%). Please note - this will be paid and shown on payslips as a set monthly value.
Are there any perks?
Most definitely!! We recognise the role of Terminal Security Officer can be challenging so we will reward you with:
✈ The opportunity for enhanced hours subject to business requirements paid accordingly
✈ Paid meal breaks
✈ Double time for bank holidays worked
✈ Annual bonus scheme
✈ MAG Rewards scheme
✈ Pension scheme
✈ Free Airport parking for both work and leisure
✈ Rail discounts
✈ Employee Assistance Programme
✈ Tax Free Shopping
What are the position requirements?
No security experience is required as we pride ourselves in offering full training, but you do need to have experience of working in a customer focused environment. Naturally, we want to see enthusiasm, a pro-active attitude and your ability to deliver the first-class customer service. As the face of MAG we need you to be well presented, punctual and focused on attention to detail.
Please note, all candidates must have perfect colour vision & the role will require long periods of standing, bending and walking.
If you’re successful you will be made a conditional offer subject to Pre- Employment checks and passing your 3 week level 1 training course. Checks include: A Criminal Record Check, 5 years employment history and Counter Terrorism Check. Due to the nature of our security checks we are unable to consider any applications from candidates who have not lived in the UK for the last 3 years.
If you feel that you fit our requirements, apply now and grab your first-class ticket to your dream career.
ADVERT WILL CLOSE ONCE SUFFICIENT APPLICATIONS HAVE BEEN RECEIVED.
**Please note - applicant who have applied within the last 6 months need not apply**
For current MAG employees applying for this role, applications will only be accepted through Colleague Self Service (CSS) - please follow this link: www.manchesterairport.co.uk/sf
MAG are a values led organisation and we are committed to providing equal opportunities in all areas of work and business. We want people to achieve their best, which will in turn positively impact on our customers and the communities in which we live and work. At MAG we empower people to be themselves within an inclusive and supportive environment, enabling everyone to achieve their full potential in line with their abilities and career aspirations.
As an inclusive employer, MAG wants to see every candidate performing at their best throughout the job application process, interview process and whilst at work. We therefore encourage you to inform us of any reasonable adjustments you might need to enable this to happen