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Reservations Manager

Employer Hilton Hotel
Sector Hospitality
Contract 0
Hours Competitive
Wages Competitive
Employer Job Reference
Closing Date 31 Jan 2019

Job Description

Do you want to be part of a successful busy and vibrant airport hotel team? Are you passionate about the hospitality business and looking to further your career within hotel management?

Then look no further as we now have an exciting opportunity for an experienced Reservations Manager to join our team at Hampton by Hilton London Stansted Airport.

Role Requirements:

  • As Reservations Manager you will be responsible for:
  • Leading and Managing People, Inventory Control, and Sales and Pricing Strategy, Information Analysis and Monitoring, Forecast and Budgets, Competitive and Demand Analysis and Driving Commercial Performance.
  • Playing a pivotal role in the room’s revenue team within the wider hotel commercial team in developing and driving revenue strategies to optimise all available space through distribution channels.
  • Utilising the Companies revenue management systems, tactics, processes and procedures to drive guest room revenue and support the brand and Company revenue strategy.
  • Ensuring that rooms pricing strategies are based on commercial judgement through effective analysis and reporting.
  • Ensure professional and efficient utilisation of all systems, in line with company best practices and standard operating procedures.
  • Ensure effective information gathering and analysis is conducted in order to identify and maximise on all possible opportunities and minimise any risks.
  • Ensure that relevant hotel and above-hotel commercial team members are actively engaged in all revenue decisions by maintaining regular communication to effectively implement, drive and review strategies and controls.
  • Manage and develop a team of Reservationists.

The Person:

2+ years direct experience as a Senior Reservations Agent gained with a Corporate Central Reservations Team or a Large Hotel.

  • Advanced Excel.
  • Strong preference for setting up and using systems to monitor and evaluate information from a wide variety of sources.
  • Strong preference for analysing and organising numerical financial and statistical data. Strong presentational and influencing skills.
  • Effective coaching, communication, organising and planning skills.
  • Excellent knowledge of Central Reservations Systems.

In return we offer the following benefits:

  • Staff meals whilst on duty
  • Free car parking
  • Uniform
  • Manager of the Quarter Scheme
  • Discounted Room Rates across Hilton hotels plus discounted food and beverage when using this benefit
  • Pension Scheme operated by The People’s Pension
  • Employee Assistance Programme

Do you have the spirit, flexibility and confidence to make a difference? If so then your career starts here!

All applicants must have a right to work in the UK and must be able to provide evidence of this.

Please note that due to the level of interest we have for our position if you have not heard from us within three weeks of your application, we thank you for your application but please consider that you have been unsuccessful on this occasion.

Hampton by Hilton London Stansted Airport provides a fun and relaxed atmosphere for guests to kick back and relax during their stay. Direct airport terminal access is only a few steps away via a covered walkway, providing great connections via rail or road to central London and the rest of the UK. Wake up to a hot breakfast, included with your stay. Spend time with friends at the bar, or grab something to eat from our lounge menu. Energise with contemporary cardio, resistance and weights equipment in the complimentary 24-hour fitness suite. Plan a meeting in one of two spacious boardrooms, with space for up to 12 delegates each. Boardrooms are fully equipped with state of the art A/V equipment and more, making your meeting easy and successful. Stay productive in the 24-hour work zone, where you can print documents and surf the web with free WiFi.

We focus on personality when recruiting new Team members. We seek individuals with creativity, a ‘thinking outside the box’ approach and the desire to be the very best in everything they do. Think you have that 'sparkle' and 'can-do' attitude we look for in all of our Team? Are you excited about becoming part of the opening team at brand’s largest property in Europe?

Then we want to hear from you!!!