Back to results

Car Parks Administrator

Employer MAG (Manchester Airports Group)
Sector Aviation
Contract Full Time
Hours Full Time
Wages Competitive
Employer Job Reference
Closing Date 17 Dec 2018

Job Description

Job Purpose

  • Accuracy of data inputting.
  • All operational documentation is produced in a timely manner.
  • All reports produced as per the designated requirements.
  • All audit functions completed and anomalies reported.
  • All customer feedback issues resolved within the SLAs and as outlined by the Standard Operating Procedures.
  • All filing up to date.

Principal Accountabilities


  • Compile revenue and sales data with information gained from parking equipment reports.
  • Review any reports that identify overs and shorts and report to the Contract Manager.
  • Gather data from all third party sources and submit for revenue collection.
  • Produce ad-hoc reports as directed by the Meet & Greet Service Delivery Manager such as revenue, expenditure and operational performance reports etc.

Customer Feedback

  • Collate all customer feedback and respond within agreed timeframes.
  • Assist with the investigations of all complaints, damage claims and feedback to ensure speedy resolution.
  • Answer telephone calls regarding feedback, liaising with customers and the customer relations team to resolve any issues.
  • Apply refunds through credit card facility, cash or cheques as appropriate.
  • Identify any patterns resulting in customer feedback and pass onto the Meet & Greet Service Delivery Manager.
  • Issue Express Set Down Discount Cards for Local Residents, Taxis and Low Emission Vehicles.
  • Issue Holiday Parking Passes to M.A.G employees.
  • Review and respond to Valet and Meet & Greet claims.
  • Record abandoned vehicles, obtain details from DVLA & take appropriate action.

General Administration Duties

  • Order stationery through preferred supplier.
  • File all relevant paperwork relating to admin duties and site-specific requirements.
  • Maintain office standards of cleanliness and organisation.
  • Review and record CCTV, burn discs.


  • Decisions regarding payment against claims in conjunction with Meet & Greet Service Delivery Manager.
  • Ensuring that Customer Complaints are fully resolved.

Key Contacts and Relationships

  • Meet & Greet Service Delivery Manager
  • Car Parks Duty Manager
  • Administration Team
  • Car Park and Meet & Greet Team Members
  • Contractors
  • Suppliers
  • Customers
  • Booking Consolidators
  • Customer relations dept.

Knowledge, Experience and Skills

  • Working knowledge of IT systems, e-mails, MS office etc.
  • Good communication skills both verbal and written.
  • Experience at communicating with people, ideally where teams are spread over multi sites.
  • Excellent organisational skills.
  • A proactive attitude.
  • Ability to work as a team and as an individual.
  • Self-motivated with a problem-solving attitude.

To Apply