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Car Parks Administrator

Employer MAG (Manchester Airports Group)
Sector Aviation
Contract Full Time
Hours Full Time
Wages Competitive
Employer Job Reference
Closing Date 17 Dec 2018

Job Description

Job Purpose

  • Accuracy of data inputting.
  • All operational documentation is produced in a timely manner.
  • All reports produced as per the designated requirements.
  • All audit functions completed and anomalies reported.
  • All customer feedback issues resolved within the SLAs and as outlined by the Standard Operating Procedures.
  • All filing up to date.

Principal Accountabilities

Reports

  • Compile revenue and sales data with information gained from parking equipment reports.
  • Review any reports that identify overs and shorts and report to the Contract Manager.
  • Gather data from all third party sources and submit for revenue collection.
  • Produce ad-hoc reports as directed by the Meet & Greet Service Delivery Manager such as revenue, expenditure and operational performance reports etc.

Customer Feedback

  • Collate all customer feedback and respond within agreed timeframes.
  • Assist with the investigations of all complaints, damage claims and feedback to ensure speedy resolution.
  • Answer telephone calls regarding feedback, liaising with customers and the customer relations team to resolve any issues.
  • Apply refunds through credit card facility, cash or cheques as appropriate.
  • Identify any patterns resulting in customer feedback and pass onto the Meet & Greet Service Delivery Manager.
  • Issue Express Set Down Discount Cards for Local Residents, Taxis and Low Emission Vehicles.
  • Issue Holiday Parking Passes to M.A.G employees.
  • Review and respond to Valet and Meet & Greet claims.
  • Record abandoned vehicles, obtain details from DVLA & take appropriate action.

General Administration Duties

  • Order stationery through preferred supplier.
  • File all relevant paperwork relating to admin duties and site-specific requirements.
  • Maintain office standards of cleanliness and organisation.
  • Review and record CCTV, burn discs.

Decision-Making

  • Decisions regarding payment against claims in conjunction with Meet & Greet Service Delivery Manager.
  • Ensuring that Customer Complaints are fully resolved.

Key Contacts and Relationships

  • Meet & Greet Service Delivery Manager
  • Car Parks Duty Manager
  • Administration Team
  • Car Park and Meet & Greet Team Members
  • Contractors
  • Suppliers
  • Customers
  • Booking Consolidators
  • Customer relations dept.

Knowledge, Experience and Skills

  • Working knowledge of IT systems, e-mails, MS office etc.
  • Good communication skills both verbal and written.
  • Experience at communicating with people, ideally where teams are spread over multi sites.
  • Excellent organisational skills.
  • A proactive attitude.
  • Ability to work as a team and as an individual.
  • Self-motivated with a problem-solving attitude.

To Apply

Website http://jobs.magworld.co.uk/