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Sales Desk and Customer Helper

Employer Jet2
Sector Aviation
Contract Full Time
Hours 40p/w
Wages Competitive
Employer Job Reference
Closing Date 27 Feb 2020

Job Description

At Jet2.com and Jet2holidays we are all Customer Helpers responsible for creating memories and ensuring our customers Have a Lovely Holiday.

Reporting to the Passenger Service - Supervisor at London Stansted Airport, the Sales Desk and Customer Service Agent plays a vital role in creating a great first impression, ensuring that all customers receive a VIP service. Working as part of our Sales Desk Team you will oversee the check-In performance, make flight bookings, process additional sales and resolve customer queries. Working as part of a team, you’ll ensure the efficient running of the Sales Desk at the airport..

You will have responsibility for taking payments for sales as well as supporting the effective resolution of customer queries as they arise.  Creating a friendly welcome for all Jet2.com and Jet2holidays customers, you will effectively monitor the queuing system and queue times to ensure efficiency and compliance with company standards and operating procedures.

The successful candidate will already be demonstrating Role Model behaviours. You will have a genuine passion for delivering great customer service and be able to demonstrate a proven track record in handling customer queries in a fast paced, airport environment. With previous experience of successfully meeting sales targets, you will also have a working knowledge of MS Outlook and Excel, with good numeracy skills.

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.

Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!!