Jobs

 Back to results

Customer Service Agent/Check In Staff-1914673

Employer Swissport
Sector Miscellaneous
Contract Part Time
Hours
Wages Competitive
Employer Job Reference
Closing Date 27 Feb 2020

Job Description

Organization

-Ground Handling  

We’re now recruiting for our Summer 2020 program, it’s a great opportunity to join the worlds largest and leading ground Handler who is proud to be working with such global brands – Emirates, one of the worlds most luxurious airlines, British Airways, Britain’s flagship carrier, Air India – India’s national airline, Pegasus, one of Turkeys largest airlines,TUI - who we all know is one of Britain’s largest tour operators and many others. We are also the only handling agent at Stansted Airport who handle multiple aircraft types ranging from a small propeller aircraft, Saab 340 right up to a Boeing 777-300 ER. 

 

If you’re passionate about customer service, holidays and travel then we have fantastic Part-time (30 hrs/week, variable shift patterns; as well as 0930 - 1430 shifts) and Full-time opportunities (37.5 hrs/week) at Stansted Airport. 

 

Face to face customer service experience is desirable but not essential as we offer excellent in house training for all roles, once fully trained there will be numerous progression opportunities to further your career.

 

We also offer great employee benefits such as reduced fares on public transport, free parking, discounted holiday travel with brands such as Expedia, discounts in airport shops, restaurants and preferred currency exchange rates.

 

If you are passionate about aviation and want to be part of our friendly and dynamic  team offering the highest levels of service then apply now.  

 

Job Summary 

  

Customer Service Agents provide all necessary help and support to passengers as required by our customer airlines which may include check in, baggage processing, reservations and ticketing, boarding of flights, air-bridge operation, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.


Job Responsibilities
 

The following responsibilities are associated with this role: 

  • Assist passengers with self-service check-in kiosks
  • Inspect and verify passenger documentation
  • Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
  • Manage passenger baggage processing including handling and fee calculation if applicable
  • Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance
  • Direct passengers through Customs, Immigration, and Quarantine as required
  • Make public address announcements as required
  • Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
  • Comply with all UK/Ireland/EU legislation as well as airport authority and carrier security requirements
  • Comply with Swissport Standard Operating Procedures (SOP’s)
  • Operate computers and specialist equipment such as air-bridge, scanners and airline specific software
  • Produce work-related documentation when required
  • Maintain the highest standards of safety and security at all time
  • Other duties as assigned

The list is not exhaustive and may vary depending on location and local customer requirements.

 

Qualifications and Competencies 

  • In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)
  • Ability to speak and understand the English language
  • Ability to travel to the airport at times where public transport is not available
  • Excellent communication skills (written and verbal)
  • Must be able and willing to type and learn airline specific computer systems
  • Ability to follow processes and procedures and apply flexible approach when required
  • Willingness to work in inclement weather if required
  • Passionate about customer service
  • Commitment to continuous improvement
  • Self motivated and able to work independently
  • Previous experience working in an aviation environment is desired
  • Ability to speak additional languages is desired

Equal Employment Opportunity Statement

 

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. Candidates who are offered employment may be subject to a criminal record and other background checks as permitted or required by company policy or applicable law.

 

About us

 

Swissport International AG, on behalf of more than 850 client-companies, provides best-in-class airport ground services for some 282 million passengers annually and handles approximately 4.8 million tons of air cargo at 115 warehouses world-wide. With a workforce of some 66,000 the world’s leading provider of airport ground services and air cargo handling is active at more than 310 airports in 49 countries on six continents. Swissport delivers unparalleled value in the areas of Ground Handling, Cargo Services, Executive Aviation, Travel Services, Fueling and Aircraft Maintenance. We strive to operate with the core values of People, Professionalism, and Partnership in all that we undertake. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."