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Customer Service Advisor - Stansted Coach

Employer Arriva
Sector Miscellaneous
Contract Full Time
Hours Full Time
Wages Competitive
Employer Job Reference R-010545
Closing Date 24 Mar 2020

Job Description


Arriva Southern Counties, which forms part of Arriva’s UK Bus division, and locally operates some 750 buses and employs over 2000 staff in an area stretching from Hertfordshire, Essex, Kent and Medway to the Surrey / Hampshire border.

Here at Arriva we expect all our staff to deliver outstanding customer service, putting people first, acting with trust and respect and working collaboratively to deliver successful results. 

Arriva are pleased to announce their brand-new service from Stansted Airport, and we are currently looking for eighteen Customer Service Advisors to promote and sell Arriva tickets for the new Coach service between Liverpool Street and Stansted.


The successful candidate, whilst predominantly working from Stansted Airport, must be prepared to work at Liverpool Street and Stratford International as required and be aware that this is a 24/7 service with a variety of day and night shifts including weekends / Bank Holidays, so flexibility is a necessity.



  • A flexible approach and can demonstrate enthusiasm when speaking to the general public.

  • First class customer service skills

  • Multilingual skills, peaking more then one language at a high level.

  • Confidence in your own ability to drive ticket sales as this will be a target-based role.