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Deputy Manager

Employer WHSmith
Sector Commercial
Contract Full Time
Hours 39p/w
Wages £30k
Employer Job Reference
Closing Date 28 Jan 2020

Job Description


With customers jetting in and out, an airport rarely stands still. Help our team at Stansted stay one step ahead, and your career will be flying too! This is one of our flagship stores with recently opened concept unit and further development to come!

We have an exciting opportunity to join one of our busiest and highest-profile stores as a Deputy Manager. This position is based in Stansted Airport, where you will have the opportunity to lead a team of circa 120 colleagues across a variety of store formats and 8 units with a multi-million pound receipts turnover.

You'll support our busy Store Manager to keep all the stores within the terminal performing to their highest potential and lead your large team to provide excellent customer service. Get your stores performing and this can quickly lead to more senior roles!

Job Description

What you’ll do
The best deputy managers take real pride in running outstanding stores, thinking of them as their own. 

Determined to turn every customer’s visit into a great experience, you’ll lead your team in upholding the highest of customer and shop floor standards & presentation, as you drive sales & profit and manage costs in line with strict KPIs. This approach will help you meet the challenges you’ll face in this fast-paced, often demanding environment. 

There are security considerations and landlord relationships to nurture, plus regular communications with Head Office & suppliers too, in order to meet the needs of the varying customer base. There’s also the employee lifecycle to think about, from recruitment and training onwards. You’ll take charge of your team’s development, ensuring they’re ready to give great service. 

To succeed in this role, you will be confident in managing multiple units in a busy environment as well as leading a large team, whilst also having a good balance between knowing the detail at store level and being able to work at a higher more strategic/commercial level.

If you thrive on responsibility, autonomy and working in a fast paced environment, you’ll love life at WHSmith. 

What’s in it for you
You’ll be joining a business that’s as sharp and driven as you are. One where hard work is noted and great results get rewards. This means there are all kinds of possibilities for ambitious, talented people to go far. In a business as big as ours, there really are No Limits. If you want to develop your career further, WHSmith is the place for you. Not only will you be given lots of development opportunities, you can rely on our Retail Academy to ensure you’ll have a well-trained team behind you. Want more? 

Our excellent benefits package includes 25 days holiday, generous staff discount*, annual performance related bonus*, pension and much more! 
*after initial qualifying period.

Who we’re looking for
When it comes to multi-site retail management, you really know your stuff. Along with this industry knowledge, you bring with you experience in managing a high turnover of stores and a flair for innovation and pin-sharp commercial acumen. However, it takes more than that to get multiple stores to perform. You’ll also need to be impeccably organised. Last, but never least, you need the communication skills to connect with diverse staff and the people management experience to take care of a range of potential challenges. Engaging and persuasive, you’ll inspire your team to perform and achieve targets.  

Experience of working in a Travel retail environment is beneficial but not essential.

If you set high standards, deliver exceptional customer service and are highly driven, you’ll go far at WHSmith.

About us
You may know we operate on the high street, in rail and bus stations, airports, hospitals, universities and workplaces. But did you know we’ve been around since 1792 and have over 14,000 employees across the globe and have consistently outperformed other major retailers over the past ten years? We continue to grow by putting our customers first and have a strong culture of innovation and entrepreneurialism.

At WHSmith we love to see our people progress, so there are No Limits to where your career can go!