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Customer Care Assistant

Employer McDonalds
Sector Hospitality
Contract Full Time
Hours tbc
Wages dependent on age
Employer Job Reference
Closing Date 07 Jan 2020

Job Description

 Minimum Hours can be Guaranteed (ask at interview)
- £1 extra per hour when working between midnight and 6am
- Eligible for discounted travel to and from work (Stansted Airport Travel Card)
- Meal provided on break
- Employee Discount scheme including food, cinema, travel, supermarket shopping (up to 7.5%) and many other high street names
- Uniform provided
- Flexible working hours
- Enhanced rate when fully trained

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

You may also take part in the planning and implementation of children's parties, coffee mornings, children's competitions and other special events organised by your restaurant.

A franchised restaurant is a restaurant operated by a local business person trading under the McDonald's name. Currently over half of our restaurants in the UK are franchised but from a customer point of view there's no difference.

Position Requirements

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Position Attributes

You’ll need to be confident in approaching and dealing with diverse groups of people. Friendly, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. You’ll also need to understand the importance of maintaining high standards of service as well as cleanliness. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Finally, your appearance should be smart and clean.