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Hub Service Agent- Associate

Employer FedEx
Sector Miscellaneous
Contract Full Time
Hours 40p/w shift patterns
Wages £19,562 - £24,208 a year
Employer Job Reference
Closing Date 23 Oct 2019

Job Description

Shifts: Monday -Saturday on rotation over 40hrs, with a mix of early shifts 07:30-16:00 and late shifts 15:00-23:30.
Salary : £19,562 - £24,208 depending on experience

This role Co-ordinates required actions regarding cut-off times & the priorities of exception packages, processing and monitoring all types of exceptions, (mis-sorts, over goods, RTS’s etc), including complex ones, by using defined methods & procedures to resolve the problem. Includes making arrangements for special deliveries that are within defined parameters, contacting consignees to obtain information, opening & working trace files, and using established databases to facilitate correct processing of packages.

Supports operational service goals by focusing on the effective processing & timely scanning, accurately keying POD & exception data into the systems, recording & transferring of data for diverse types of performance tracking/compliance activities.

You will need to have excellent PC Skills to work within our bespoke systems, good communication skills on all levels, excellent time management skills and a willingness to learn and In return we can offer full training, a total commitment to developing your career along with a competitive salary and benefits package that rewards hard work and contribution.



FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all


Our Company

FedEx Express is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.


Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.


Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

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